Refund Policy

1. Introduction

At ArtisticVision, we strive to ensure high quality of our information products and services. This Refund Policy describes the conditions under which we offer refunds for digital information products, workshops, courses, and other services purchased from us.

Please read this policy carefully before making a purchase. By purchasing our products or services, you agree to the terms outlined in this Refund Policy.

2. Digital Information Products

2.1. Cooling-Off Period

For digital information products (e-books, reports, guides, video courses), we provide a 14-day 'cooling-off period' from the date of purchase. During this period, you can request a full refund if the product does not meet your expectations.

2.2. Refund Conditions for Digital Products

To receive a refund for a digital information product, the following conditions must be met:

• The refund request must be made within 14 days of purchase;
• You must provide proof of purchase (order number, payment receipt);
• You must briefly state the reason why the product did not meet your expectations;
• You agree to cease using the product and delete all copies after receiving a refund.

2.3. Exceptions for Digital Products

The right to a refund does not apply in the following cases:

• If you explicitly agreed that the digital content would begin to be provided before the standard 14-day cooling-off period expired, and acknowledged that this would affect your right to cancel;
• If the digital product was personalized or adapted specifically for you;
• If the product has been significantly used (for example, more than 30% of a video course viewed or more than 30% of an e-book read).

3. Workshops and Courses

3.1. Cancellation of Scheduled Workshops

For in-person or online workshops and courses, we offer the following cancellation and refund terms:

• Cancellation 14 days or more before the scheduled workshop date — full refund;
• Cancellation between 7 and 13 days before the scheduled date — 50% refund of the amount paid;
• Cancellation less than 7 days before the scheduled date — no refund.

3.2. Workshop Rescheduling

Instead of canceling and requesting a refund, you can reschedule your participation in a workshop to another date (subject to availability) under the following conditions:

• The rescheduling request must be made at least 7 days before the scheduled date;
• The workshop must be attended within 6 months of the originally scheduled date;
• Rescheduling is possible no more than once for one paid workshop.

3.3. Cancellation by ArtisticVision

If we need to cancel a workshop or course due to unforeseen circumstances, instructor illness, or insufficient enrollment, we will offer you the following options:

• Full refund of the amount paid;
• Transfer to another workshop date;
• Credit toward another workshop or product.

4. Art Supplies and Physical Products

4.1. Return Policy

For physical products such as art supplies, merchandise, or printed materials, our return policy is as follows:

• Returns must be initiated within 30 days of receiving the product;
• Products must be in their original condition, unused, and with all original packaging;
• Return shipping costs are the responsibility of the customer unless the product is defective or was shipped in error.

4.2. Defective Products

If you receive a defective product, please contact us within 7 days of receipt. We will provide a prepaid return label and, upon confirmation of the defect, offer a replacement or full refund including original shipping costs.

5. Memberships and Subscriptions

5.1. Subscription Cancellation

You can cancel your subscription to our services at any time through your personal account on our website or by contacting our support service. After cancellation:

• Further regular payments will be stopped;
• You will retain access to services until the end of the current paid period;
• Automatic renewal will not be carried out.

5.2. Refund for Current Subscription Period

For new subscribers, we offer a 14-day money-back guarantee from the time of the first payment. If you are not satisfied with our services during this period, you can request a full refund.

For existing subscribers, a refund for the current paid subscription period is possible in the following cases:

• If the refund request is made within the first 3 days of the current subscription period — proportional refund for the unused portion of the period;
• If our services were unavailable or had significant technical problems for a substantial part of the paid period;
• In exceptional cases at the discretion of our company.

6. Commissioned Artwork

6.1. Deposit and Payment Structure

For commissioned artwork, we typically require a non-refundable deposit (usually 30-50% of the total price) to begin work. This deposit covers initial sketches, concept development, and secures your place in our schedule.

6.2. Cancellation of Commissions

If you need to cancel a commission after work has begun:

• The initial deposit is non-refundable;
• If cancellation occurs after approval of the initial concept but before final execution, you may be charged for work completed up to that point;
• If cancellation occurs after the artwork is substantially complete, full payment may be required.

6.3. Revision Policy

Our commission agreements typically include a specified number of revision rounds. If you are unsatisfied with the artwork after the agreed-upon revision rounds have been completed, we will review the situation on a case-by-case basis to determine if a partial refund is appropriate.

7. Refund Process

7.1. How to Request a Refund

To request a refund, please follow these steps:

1. Send a refund request by email to [email protected] or through the contact form on our website;
2. Provide your full name, email address used for the purchase, and order number;
3. Specify the name of the product or service for which a refund is requested;
4. Explain the reason for the refund request;
5. Indicate your preferred refund method (if applicable).

7.2. Refund Processing Times

We commit to processing refund requests within the following timeframes:

• Confirmation of receipt of the refund request — within 2 business days;
• Decision on the refund request — within 5 business days;
• Execution of the refund after approval — within 10 business days.

7.3. Refund Methods

Refunds will be made using the same method that was used for the original payment:

• For credit card payments — refund to the same card;
• For payments through electronic payment systems — refund to the same account;
• For bank transfers — refund to the specified bank account.

Please note that the actual crediting of funds to your account depends on the policy of your bank or payment system and may take from 3 to 14 banking days.

8. Additional Provisions

8.1. Force Majeure Circumstances

In case of inability to provide our services due to force majeure circumstances (natural disasters, technical failures, actions of government authorities, etc.), we will offer you the following options:

• Postponement of service provision to a later date;
• Replacement with a similar service or product;
• Full or partial refund depending on the circumstances.

8.2. Gift Certificates and Promo Codes

For purchases made using gift certificates or promo codes, the following refund rules apply:

• For a full refund of a purchase paid with a gift certificate, the amount is returned in the form of a new gift certificate;
• Discounts provided through promo codes are not refunded in monetary equivalent;
• For partial refunds, the amount paid in cash is refunded first, followed by the amount paid with a gift certificate.

8.3. Special Offers and Group Discounts

For purchases made as part of special offers or with group discounts:

• Refunds are made based on the amount actually paid, not the original price of the product or service;
• In the case of a group order, a refund to one participant may affect the discount for the rest of the group. In such cases, we will notify all group members of possible changes in cost.

9. Changes to the Refund Policy

We reserve the right to make changes to this refund policy at any time. Any changes take effect from the moment the updated policy is published on our website. For purchases made before changes are made, the refund policy that was in effect at the time of purchase applies.

We recommend checking this page periodically to stay informed of any changes. Continuing to use our website and services after changes to this policy means you agree to such changes.

10. Contact Information

If you have questions or comments about our refund policy, please contact us:

Company name: ArtisticVision

Address: 113 Zoe Dale, Port Max NP16 6QT

Email: [email protected] or [email protected]

Phone: +449170957280